Category Archives: Psychology

Eric Brooke Strength Finders Feb 2018

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So as part of a team building exercise I redid my Strength Finders 2.0.  It had changed. Here is my previous one

Whilst three strengths  were the same (in bold), two new ones appeared. I wonder how much this survey is affected by the actual job, I do day to day. My work has changed since I last filled out the survey.

My core top five Strengths:

  1. Learner
  2. Individualization
  3. Strategic
  4. Arranger
  5. Command

1. Learner

You love to learn.

The subject matter that interests you most will be determined by your other themes and experiences, but whatever the subject, you will always be drawn to the process of learning. The process, more than the content or the result, is especially exciting for you. You are energized by the steady and deliberate journey from ignorance to competence. The thrill of the first few facts, the early efforts to recite or practice what you have learned, the growing confidence of a skill mastered—this is the process that entices you.

Your excitement leads you to engage in adult learning experiences—yoga or piano lessons or graduate classes. It enables you to thrive in dynamic work environments where you are asked to take on short project assignments and are expected to learn a lot about the new subject matter in a short period of time and then move on to the next one. This Learner theme does not necessarily mean that you seek to become the subject matter expert, or that you are striving for the respect that accompanies a professional or academic credential. The outcome of the learning is less significant than the “getting there.”


2. Individualization

Your Individualization theme leads you to be intrigued by the unique qualities of each person.

You are impatient with generalizations or “types” because you don’t want to obscure what is special and distinct about each person. Instead, you focus on the differences between individuals. You instinctively observe each person’s style, each person’s motivation, how each thinks, and how each builds relationships. You hear the one-of-a-kind stories in each person’s life. This theme explains why you pick your friends just the right birthday gift, why you know that one person prefers praise in public and another detests it, and why you tailor your teaching style to accommodate one person’s need to be shown and another’s desire to “figure it out as I go.” Because you are such a keen observer of other people’s strengths, you can draw out the best in each person. This Individualization theme also helps you build productive teams. While some search around for the perfect team “structure” or “process,” you know instinctively that the secret to great teams is casting by individual strengths so that everyone can do a lot of what they do well.


3. Strategic

The Strategic theme enables you to sort through the clutter and find the best route.

It is not a skill that can be taught. It is a distinct way of thinking, a special perspective on the world at large. This perspective allows you to see patterns where others simply see complexity. Mindful of these patterns, you play out alternative scenarios, always asking, “What if this happened? Okay, well what if this happened?” This recurring question helps you see around the next corner. There you can evaluate accurately the potential obstacles. Guided by where you see each path leading, you start to make selections. You discard the paths that lead nowhere. You discard the paths that lead straight into resistance. You discard the paths that lead into a fog of confusion. You cull and make selections until you arrive at the chosen path—your strategy. Armed with your strategy, you strike forward. This is your Strategic theme at work: “What if?” Select. Strike.


 

4. Arranger

You are a conductor.

When faced with a complex situation involving many factors, you enjoy managing all of the variables, aligning and realigning them until you are sure you have arranged them in the most productive configuration possible. In your mind there is nothing special about what you are doing. You are simply trying to figure out the best way to get things done. But others, lacking this theme, will be in awe of your ability. “How can you keep so many things in your head at once?” they will ask. “How can you stay so flexible, so willing to shelve well-laid plans in favor of some brand-new configuration that has just occurred to you?” But you cannot imagine behaving in any other way. You are a shining example of effective flexibility, whether you are changing travel schedules at the last minute because a better fare has popped up or mulling over just the right combination of people and resources to accomplish a new project. From the mundane to the complex, you are always looking for the perfect configuration. Of course, you are at your best in dynamic situations. Confronted with the unexpected, some complain that plans devised with such care cannot be changed, while others take refuge in the existing rules or procedures. You don’t do either. Instead, you jump into the confusion, devising new options, hunting for new paths of least resistance, and figuring out new partnerships—because, after all, there might just be a better way.


5. Command

Command leads you to take charge.

Unlike some people, you feel no discomfort with imposing your views on others. On the contrary, once your opinion is formed, you need to share it with others. Once your goal is set, you feel restless until you have aligned others with you. You are not frightened by confrontation; rather, you know that confrontation is the first step toward resolution. Whereas others may avoid facing up to life’s unpleasantness, you feel compelled to present the facts or the truth, no matter how unpleasant it may be. You need things to be clear between people and challenge them to be clear-eyed and honest. You push them to take risks. You may even intimidate them. And while some may resent this, labeling you opinionated, they often willingly hand you the reins. People are drawn toward those who take a stance and ask them to move in a certain direction. Therefore, people will be drawn to you. You have presence. You have Command.


The following  presents the 34 themes of talent, in the rank order.  The themes toward the bottom of your sequence are likely to be less apparent in your day-to-day behaviors.

6. Ideation
People who are especially talented in the Ideation theme are fascinated by ideas. They are able to find connections between seemingly disparate phenomena.

7. Restorative
People who are especially talented in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.
8. Self-Assurance
People who are especially talented in the Self-Assurance theme feel confident in their ability to manage their own lives. They possess an inner compass that gives them confidence that their decisions are right.
9. Futuristic
People who are especially talented in the Futuristic theme are inspired by the future and what could be. They inspire others with their visions of the future.
10. Communication
People who are especially talented in the Communication theme generally find it easy to put their thoughts into words. They are good conversationalists and presenters.

11. Intellection
People who are especially talented in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions.
12. Input
People who are especially talented in the Input theme have a craving to know more. Often they like to collect and archive all kinds of information.
13. Achiever
People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.
14. Activator
People who are especially talented in the Activator theme can make things happen by turning thoughts into action. They are often impatient.
15. Adaptability
People who are especially talented in the Adaptability theme prefer to “go with the flow.” They tend to be “now” people who take things as they come and discover the future one day at a time.
16. Connectedness
People who are especially talented in the Connectedness theme have faith in the links between all things. They believe there are few coincidences and that almost every event has a reason.
17. Developer
People who are especially talented in the Developer theme recognize and cultivate the potential in others. They spot the signs of each small improvement and derive satisfaction from these improvements.
18. Positivity
People who are especially talented in the Positivity theme have an enthusiasm that is contagious. They are upbeat and can get others excited about what they are going to do.
19. Belief
People who are especially talented in the Belief theme have certain core values that are unchanging. Out of these values emerges a defined purpose for their life.
20. Woo
People who are especially talented in the Woo theme love the challenge of meeting new people and winning them over. They derive satisfaction from breaking the ice and making a connection with another person.

21. Relator
People who are especially talented in the Relator theme enjoy close relationships with others. They find deep satisfaction in working hard with friends to achieve a goal.
22. Maximizer
People who are especially talented in the Maximizer theme focus on strengths as a way to stimulate personal and group excellence. They seek to transform something strong into something superb.
23. Responsibility
People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.
24. Significance
People who are especially talented in the Significance theme want to be very important in the eyes of others. They are independent and want to be recognized.
25. Analytical
People who are especially talented in the Analytical theme search for reasons and causes. They have the ability to think about all the factors that might affect a situation.
26. Empathy
People who are especially talented in the Empathy theme can sense the feelings of other people by imagining themselves in others’ lives or others’ situations.
27. Competition
People who are especially talented in the Competition theme measure their progress against the performance of others. They strive to win first place and revel in contests.
28. Includer
People who are especially talented in the Includer theme are accepting of others. They show awareness of those who feel left out, and make an effort to include them.
29. Context
People who are especially talented in the Context theme enjoy thinking about the past. They understand the present by researching its history.
30. Discipline
People who are especially talented in the Discipline theme enjoy routine and structure. Their world is best described by the order they create.
31. Focus
People who are especially talented in the Focus theme can take a direction, follow through, and make the corrections necessary to stay on track. They prioritize, then act.
32. Deliberative
People who are especially talented in the Deliberative theme are best described by the serious care they take in making decisions or choices. They anticipate the obstacles.
33. Harmony
People who are especially talented in the Harmony theme look for consensus. They don’t enjoy conflict; rather, they seek areas of agreement.
34. Consistency
People who are especially talented in the Consistency theme are keenly aware of the need to treat people the same. They try to treat everyone in the world with consistency by setting up clear rules and adhering to them.

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Leading leaders

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Maybe you are a Director, a Head of X or a Vice President, and you now own a department or multiple teams. Moving from a front line leader i.e managing Individual Contributors (IC) to leaders of other teams – requires a shift in leadership style, decision making, coaching topics, and evolving strategic/abstracted perspective. This blogpost and the following posts will attempt to explore these differences and my thoughts on them.

Leaders are not born, they are made from experience – for some reason they stood up and led.  Effective leaders help us overcome limitations, they help us do more and bigger things than we can do alone. They get the best out of people. They build a better future, looking at potential rather than being stuck with baggage of the past.

The hard thing about stepping up leadership through the levels is the number of stakeholders increases, and how you make decisions will have to change to be successful, or you will fail.  This is best laid out in an excellent article in the Harvard Business Review, The Seasoned Executive’s Decision-Making Style.

Are you a leader or a manager?

“Become the kind of leader that people would follow voluntarily; even if you had no title or position.”

Brian Tracy

I believe a Leader is an evolution beyond just a manager. It’s not a title, it’s how you do the job – where you are breaking new ground with your people and with the area/topic/business you are in charge of. You are creating something new. You are defining and evolving strategy. You are inspiring more from your people than they could do alone.

With this said, I have met great managers who were poor leaders and great leaders who were poor managers. Context matters a lot here, as not all cultures or leaders encourage the best from each person. It is easy to forget that we are each unique, especially when we are encouraged to call humans a resource.

Evaluating your Leaders

Great managers possess a rare combination of five talents.

They motivate their employees, assert themselves to overcome obstacles, create a culture of accountability, build trusting relationships and make informed, unbiased decisions for the good of their team and company.

State of American Managers, Gallup

You need a method that helps you evaluate your leaders, and maybe HR already uses one.  Below are a couple others if your organization does not yet have a clear framework for leadership and leadership development.

There are a lot of good tools to assess each of your leaders, and one of my favorites is the Talent Dimension introduced in a report by Gallup on Management:

  1. Motivator
  2. Assertiveness
  3. Accountability
  4. Relationships
  5. Decision-Making

I would strongly recommend you read their report, which gives you a basic view of their capabilities. It’s a good starting place.

Korn/Ferry International has a report that evaluates managers’ skills with a focus on how to develop them. It has 15 skills and a table to define them:

  1. Self-Development
  2. Time Management
  3. Action Oriented
  4. Business Acumen
  5. Ethics and Values
  6. Perseverance
  7. Creativity
  8. Perspective
  9. Building Effective Teams
  10. Command Skills
  11. Conflict Management
  12. Decision Quality
  13. Developing Direct Reports (those you manage) and Others
  14. Managing Vision and Purpose
  15. Motivating Others

Manager

Checking in with a leader’s team on regular basis is also important, as well as with their stakeholders.  After you have gathered this information, make sure you circle back to the leader and get their perspective in a timely fashion. Work to separate the agenda, politics, personality, and the actual work from each person or group.

I would suggest that for each leader you have reporting to you, create a document and write down your thoughts and questions you want to ask, and keep it through out the whole year.  Add wins and feedback you get throughout the year. This will help you during performance reviews and to spot patterns you wish to encourage or discourage. It will also help you avoid cognitive bias e.g. recency effect, poor memory or only remembering the fires/crises.

Autonomy, Mastery and Purpose

Daniel Pink, in his book, Drive, lists three elements of the motivation formula: autonomy, mastery, and purpose. In situations where people are paid fairly, this trio drives, engages, and stimulates us to do our best work. Whilst I often see good leaders work hard to deliver all three of these for their teams who are Individual Contributors, I have noticed that more senior leaders begin to neglect Mastery or Leadership Development for leaders at mid level.  There is often an over-reliance on ‘learn on the job’, with little opportunity for reflection or professional coaching. A great leader is great at feedback and coaching.

That said, to a large degree your boss defines your actual level of autonomy and the organization defines the level of discovered purpose (e.g. startups are still looking for market fit, whereas a large company like Apple understands its market fit and is evolving it). In a larger organization, the level of autonomy will often be reflected through organisation culture and will either flow from the top, or else middle “management” will create a level of protection for those under their wings.

On an even bigger abstraction, the sector you are working in will impact autonomy, e.g. Banking is very regulated in most countries, thus the sector is reflected in the risk-taking of C-Suite and Board decisions, which is also influenced by perceptions of investor tolerance.

Support and Grow Leaders

Explicit communication (i.e. no telepathy), effective feedback and coaching for leaders is vital.  Every decision they make can cost money, a project deadline, a member of staff, etc. Thus they need it more than an individual contributor.  The reality is that “we” think managers can manage and thus give them less time or less training or less face time.

Thoughts:

  1. Have regular, consistent 1 to 1’s with all the people that report to you i.e. that you manage
  2. Do not build collections of feedback, help them understand what they are getting right and not.
  3. Be careful of building patterns of behavior from separate incidents, ensure you know the real context from all sides. Weak Leaders who are too decisive and judgmental people have a habit of creating a pattern and than forcing all the behavior into that pattern e.g. tunnel vision. And we are all weak sometime.
  4. Agree on a method for separating operational, strategic, and career oriented sessions.  e.g. have your leader send you a regular (weekly) operational email, and ask them to point out what needs to be discussed. Have 1 to 1s every week and have a monthly check-in with them which can be an extended 1 to 1.
  5. Be open and approachable – if people think you are judgmental they will not be open or honest with you.
  6. Grow team strength – Through meeting as a team discussing purpose, review if you achieving that purpose together. Spend social time together. Learn together.
  7. Have a clear plan for growing their capabilities.
  8. Create psychological safety. Have you ever been in a room of leaders where no one speaks up? This is usually a sign of lack of psychological safety. A lack of psychological safety (e.g. when a director is judgmental) limits the risk-taking of managers in suggesting creative or innovative solutions, or in raising real concerns. This can stunt their leadership growth.
    1. High-Performing Teams Need Psychological Safety. Here’s How to Create It
    2. How To Build Psychological Safety On Your Team
    3. Take regular surveys on Psychological safety
  9. Do not make them guess, if you have an opinion or made a decision, tell them, own it. Explain the Why. The worse leaders I have served have all done this e.g. made me guess, hint, telepathy, etc.

Good books/reports on leadership:

Why am I talking about this?

“The meaning of life is to find your gift. The purpose of life is to give it away”

Pablo Picasso

My own experience so far includes leading teams (24 in total), departments and organizations. Here one post about leading software engineers. In each I have had successes and failures, and both have provided valuable lessons.  I have also been in a leader in multiple countries, and had to evolve and learn multiple national cultures, here is what I learned moving to the US.

My first “department” was running a kitchen (I was the Head Chef). I have since led an organization of 330 staff, then multiple departments with 600 people, and later several departments with 21,000 people total.  My experience is a mixture of Government, Political, Non Profits, and Private sectors.

You can see my full career history on Linkedin.


Whats Next?

I will break up the rest of my thoughts into four more posts. Below is a summary of what I will cover in each post:

1) Leadership by Example

“Leadership is practiced not so much in words as in attitude and in actions.”

Harold S. Geneen

Your behaviors are contagious 

  • Build trust, with those you manage/reports through being authentic, clear in communication and consistent
  • Stay empathetic and thoughtful whilst remaining proactive and decisive
  • Always be learning and stay open to new possibilities
  • Keep your empathy and humility while you evolve through this journey
  • Be a boss that reports(those you manage) want to work for
  • Manage your Ego
  • Admit your failures and help people learn from failures and grow from them
  • Advocate for your people and their needs
  • Advocate for your Brand and Business

2) Create strategy. Build an environment for execution. Adapt.

“After a business implements a strategy, competitors will react, and the firm’s strategy will need to adapt to meet the new challenges. There is no stopping point and no final battle. The competitive cycle continues on perpetually. Produce and compete or perish”

Thomas Timings Holme

  • Understand the business
  • Align with business goals
  • Have a plan and deliver it
  • Balance the needs of stakeholders and those of your team
  • Measure improvements and failure, but do not let metrics define you
  • Be good at change management through early involvement
  • Advocate for your department
  • Make decisions, be decisive without being judgmental
  • Be consistent in reporting
  • Pay Attention to the real world customers and to competitors

3) Grow others & always be learning

“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”

Jack Welch

  • Catalyze the growth of others by facilitating opportunities for achievement, leadership and learning
  • Encourage creativity and evolve it to Innovation
  • Be great at coaching and feedback
  • Grow Leaders and find the right career path
  • Spend time growing your team as a team
  • Have a framework for Team performance
  • Encourage Diversity, manage the growth it takes to be diverse
  • Be great at handovers, make change easier with involvement and prep
  • Build out training for each career path that is important to you
  • Build momentum through on-boarding in a well thought out way

4) Understand and evolve the culture

“Our number one priority is company culture. Our whole belief is that if you get the culture right, most of the other stuff like delivering great customer service or building a long-term enduring brand will just happen naturally on its own.”

Tony Hsieh, CEO, Zappos

How we do things around here

  • Strive to build a positive, transparent and constructive culture
  • Understand and define cultural principles, together
  • Build Psychological safety/Trust across your team
  • Understand failure, how to manage your emotions and make it part of evolution
  • Appreciate Structure and how it creates barriers, silos and stupid behaviors
  • How does your physical environment affect people’s work
  • Authentic recruitment – Culture fit vs Culture Add
  • Celebrate and learn when people leave
  • Encourage everyone to own appreciation and celebration
  • Empathy vs rational decision making
  • Understand when you are overwhelmed

5) Get Results

“However beautiful the strategy, you should occasionally look at the results”

Sir Winston Churchill

  • Through all the above, produce results for the business and for customers

Within each post I will ask questions and recommend books and posts that I have found helpful

 


 

 

First Job in the USA

Taking it by the horns

Eric riding a bull

Here is a presentation that I presented to some of my colleagues at Enova about what it was like to move to the USA.

The Journey of an immigrant from UK, via Canada to US

  1. Why am I talking about this?
  2. How did I get a job at Enova?
  3. Why did I come to work for Enova?
  4. Cultural adjustment/shock
  5. Eric arriving in the US
  6. American/Chicago Culture
  7. Making friends with Americans
  8. Working With Americans
  9. Leading/Working with first job immigrants – What can you do?
  10. Why employ someone diverse?
  11. Who is Eric as a person?
  12. Making Eric stronger/Surviving Immigration

You can look at the Slide and Speaker notes on slideshare here

Leading software engineers

A friend (non technical) recently asked me how I lead my dev team, he had led product and marketing before, so I have attempted to focus on the differences, that said good team leadership has commonality with all disciplines.

I currently have three software engineers, one IT/Dev OPs and one product designer (3 female and 3 male).  In the past I have led 23 teams. I will use this blog for my team to hold me to account 🙂

Casting Workbook Team

No Surprises

Being accountable for “no surprises” is the core. Where ever possible you should be accountable for all of the people that you work with, people should not be surprised by what you say, because you have already asked their opinion, maybe even evolved your thinking and they can see the process by which you went through to reach a decision.

It means more communication and more interaction with your people. It means you can be vulnerable. It means stepping outside of your “assigned” responsibility and forming relationships with all parts of your organization, and other organizations. Its about being connected, its about being a leader and a follower. It shows that people understand you and your core principles.  That you can be consistent and when you adapt they can see that to.

There are not things left unsaid, you are not passive aggressive or have control issues.

Being a Leader of context

The role you take on should change depending on the context.  Sometimes you are the coach, sometimes the mentor, sometimes the friend, sometimes a psychologist, sometimes the engineer, sometimes the product owner, sometimes the user advocate, sometimes the engineer advocate, sometimes the leadership context, sometimes the inspirer, sometimes the critic..  There are different leadership styles and yours should adapt.  In 2003, prior to my MBA this book really helped me step up my game The New Leaders: Transforming The Art Of Leadership Into The Science Of Results

You are the right person at the right time

Different places/ways to work

People are generally smarter/productive longer, when they can have different types of environments to work in and have multiple ways to express themselves.  Have multiple places that engineer can work in.  When I recruited my current team, I got the organization on board with the following:

  • Give the engineer a laptop
  • Have somewhere comfortable to work e.g. sofa, kitchen
  • Have somewhere serious/quiet with extra screen
  • Have somewhere they can stand up and code
  • Have somewhere outside if possible, natural light/fresh air is a great refresher
  • Make it possible to work remotely
  • That there are white boards for people to express, figure out a problem.

This is a good book if you want to really consider your culture and the way you work. The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace.  Without doubt you should ask each team member what helps them concentrate, what distracts them, what they need to stay in the zone.  The obvious big one for many is a good set of headphones. Do not underestimate the quality of a good display also, anything at the quality of a Retina can reduce eye tiredness.

Different physical environments can refresh you, help you think bigger or focus. Be flexible.

Leave chunks of time to code

Engineers are generally more efficient if given chunks of time to code.  Thus have your meetings meetings near mornings or lunchtime.  To give several hours of interrupted research/code time.

  • Get engineers to block out their time on their calendars, so product/founders can book time when needed
  • Use an IM system to ask questions such as Slack or Skype during those chunks of time and do not expect a quick response

Developers need chunks of time to be left alone to get on and focus

Being a good human being

This means understanding each others needs and wants. Expectations both from the lead and engineer should not be hidden, things should not be left unsaid.  Sometimes we need processing time, to check in destructive emotion, but you should still tell that person how they made you feel. You should also be kind but not nice.

Both people should be able to be vulnerable with each other and trust each other.  You both need to avoid surprises.   This is done through good communication, which is not common and takes effort. This needs time together.

  • Feedback in the moment, always ask permission before giving feedback and make it about the behaviour you saw.  Do not assume intent, in fact assume positive intent. Give positive and negative feedback. Understand how each member likes to receive feedback. This is my slide deck from teaching my teams about feedback.
  • Weekly One to One checkins 10-30 mins, any fire issues? any smoking issues?
  • Monthly sit down at least one hour.  I have a list of questions to always go through, which we agree when we start together.
  • Allow others to lead, giving opportunities to members of your team to lead on a project/task whatever you do not need to be the boss of everything.
Question set for monthly
 
First conversation should be to agree the questions, here is a starting set.  They should based around the culture we wish to create and how we want to treat our people
  1. How are you feeling? Any hot issues we should talk about?
  2. How are you contributing to the company and your team?
  3. Are you a Team player? How are you involving others in your process?
  4. How are you growing/learning? Are we are helping your reach potential? Do you have mastery?
  5. What are your Technical Capabilities here? Where do you feel competent? 
  6. How are you helping the company grow and evolve?
  7. Are you Hungry? How productive are you? Are you taking inspired action?
  8. Do you have a friend here?
  9. Do you have a mentor or coach in the company? Are you coaching others?
  10. Do you want stay with the team and the company?
  11. What can can we do better as an employer/me as your leader/CEO?
  12. Do you feel you have Autonomy? Are there things stopping you doing your job?
  13. Do you feel you have Purpose? Do you understand what we are building and why?
  14. Are you contributing to the wider community? What can we do to help?

One to one, face to face is the highest bandwidth of communication

Your processes and system should evolve.

The way you do things should be Agile (as originally intended i.e. flexible and evolve NOT rules).  Agree a workflow together from product to engineer.  It should change and evolve to be right for the context.

  • When starting with a team, I will audit all current systems and ask for each members views privately on each tool/system/process, to ensure the less confident or shy people get their say
  • I will then have a team meeting to review what we need and what we like
  • Any team wide system change should involve all parties
  • Deadlines should have engineer involvement and not be dictated downwards

For example in my latest team we discussed the tools we wanted and we decided to use

  • Slack for IM
  • BaseCamp for idealization and research
  • Github for product/features/user stories and code/issue management – The way we used tags evolved several times.

Freedom to solve the actual problem

Sometimes Product/founders/Engineering leads may try to solve the problem in their way i.e. micromanage.  Giving the engineer the “code monkey” role of just coding to a very prescribed way i.e. an exacting feature.  Giving no space, to actually problem solve can be very limiting and create an environment where creativity and innovation are stifled i.e. the evil called micromanagement. Most humans do not like their freedom taken from them.  So find the the right balance between the organizations’ needs and the employees. That said some people like more structure, context matters.

  • Give space for engineers to solve the problem in their way. If you are already using Agile then you may evolve the story a couple times as users respond to the work.
  • Within the user stories/feature requirements do not limit.  Ensure you actual describe the problem you want solve, suggestion ideas/solutions but where possible do not dictate
  • Involve the team in talking about the features and discussing possible approaches, but the actual engineer who takes the feature gets to decide
  • Engineers should have some understanding of the customers. Ensure your engineers meet customers, and spend time with your Customer success/relations people.
  • Keep the engineer accountable for the response by users. Thus have good monitoring software and have a culture when engineer go back to check the real world implications of their work.

Micro Management is the evil of leadership, it kills creativity, innovation, trust, and growth. It can appear both in a manager and in the processes you impose on your people

A culture of science

Scientists experiment many times and fail many times and one day they get it right.  Encourage a culture of learning from mistakes not teasing/persecution which means encouraging experimentation and forgiveness.

  • Discussion should be based on logic in reference to code
  • Create an environment where people can I say “I do not know.. but here is an idea/feeling/instinct”
  • Call people out if they tease others about their failures or use it to argue they case in a discussion
  • Careful to not let irrelevant aspects enter into the discussion such as gender, race, age or sexuality. I say careful because humour can involve these but they should not sway discussions and the receiving of the humour should not be hurt.

Experimentation and failure should be Ok, team members should not “haze” each other. Leadership need to be able to move on

To build a team well, needs reflection and the teams involvement

The team needs time to connect as a team and evolve together as a team.  We have a book club where we talk about the teams performance in terms not related to code. How good are we at communicating:

  • Giving/receiving feedback
  • How do we react to others ideas?
  • Who do we go to help us through problems?
  • Who pair code with more often
  • How much do we know about each others strengths and weaknesses?
  • How vulnerable can we be with each other?

We used The Five Dysfunctions of a Team to kick start this conversation.  Every couple months we take time to talk about how a team we are in terms of communication. You need to invest in the actually team to have a team..

You need time for the team to talk about the team, spot weaknesses and evolve

 Ask your people how you are doing

“How am I doing?” should not be a hard question for you.  Ask it informally in your one to one monthlies and formally at least every 3 months.  The no surprise rule should be for all. It should be 360 your leaders, peers and your people.  Find out if people get what they want and what they need from you, in terms of communication, conflict/challenge, advice and performance.

You learn faster by other people telling you what you are doing right and wrong

Collaborating with your leader

Hopefully you chose your boss carefully when you were recruited into the organization.. but things evolve, so maybe that perfect person you went to work for, moved on.  I have found the best leaders are those who keeping growing i.e. they read about how to be a better leader, they can be vulnerable with you and you can talk openly.  When you make mistake your instinct is to tell your boss, when one of your team performs really well you never feel the need to take credit and generally you have no fear of your boss talking to your team.  If you do find the above hard, understand why.

  • Never underestimate the amount of time you will need for your leader
  • Know each others strengths, weaknesses and blind spots
  • Find those things you really enjoy about each other
  • Find those things that you find difficult and talk about them
  • Build strong relationships throughout the organization, ensure all find you approachable

Success in any organization is about working together and helping each other evolve

Adding to the team

Whilst you as the lead will drive this process, you should involve the team in the process. You should ensure everyone is trained and good at the interview process.  This may mean mock interviews, where your team interview you. Its worth noting that you do not want more clones, you need different types of people, skillsets, who sometimes will clash, but have the communication skills and reasoning capacity to grow from each other.

  • Be clear what the team is missing and what you need
  • Agree on what you are looking for both terms of technical and personality
  • Ensure the all those that are interviewing try out their questions, again no surprises
  • Have space for something social
  • The best interviews are like a great chat amongst friends about something technical
  • Personally I hire on communications skills, problem solving skills, learning capability and then current technical skills
  • I often look for potential as much as current craft capabilities
  • I do not hire more of me, I want diversity
  • If employing someone with less experience, be clear what the areas are and put in place a training program to fill those gaps.

I look for growth potential, hunger, curiosity, pro-active, problem solving capability, how they will add value to the team and how they will help the team evolve. Then I start start to consider technical experience.

Software engineers are great problem solvers

Sometimes we box people into a role.  Humans are so much more than their job title and job description. Most people are capable of applying their skills in other domains.  You have a problem, why not ask a software engineer?


I will keep adding to this blog as I learn.

Is ageism a lazy form of decision making?

Ageism is often used in reference to what some people think about older people. I have seen ageism used to undermine the opinions and thoughts of younger people.

I think what I have learned is that perception of someones age has some strong prejudice and assumptions that come with it. That these undermine people when they need not. That by treating someone with more or less respect due to their age can often blind you.

together we are stronger

Friends

My friend circle varies massively in age range with my oldest friend being 35 years older then me and my youngest 23 years younger.  Interestingly I find younger people more prejudice than older for  relationships. Personally I like a good mix of friends who we can have fun, conversation and trust.  Having friends from very different backgrounds, helps me to have greater perspective of the actual world.

Dating

Dating sites encourage age discrimination, with Tinder/POF/okCupid (not eHarmony) having it as priority information. Age seems an easy category to filter on, but like looks it’s not a good predictor of chemistry or how you feel with someone. What little I know of relationships is you need to be a partners (that control and guidance should be shared by both), grow together and respect each other. Also I have found that some people are more concerned how others think i.e. he looks too old for her or vice versa than anything inside the actual relationship. We are sometimes concerned with one taking advantage of the other.  The question really is what is equal? No doubt a journey travelled together is more powerful and sharing the different perspectives of your different experiences is more powerful.

Being younger in work

My experience in my twenties was there was a lot of assumption by older people about what I did and did not know.  I found myself looking older to be heard.  I had a goatee for a long time to and dressed to look older, it made a huge difference in the reception of my thoughts.  I also found that adults/leaders/managers would not include the why when they were doing something and just tell us what and sometimes how. I felt like a child and I did not like it, in fact it made me more rebellious. And in part I gave up sharing my best ideas. The best leaders who would explain the why would get best of me.

Life Stage

Our Life Stage can sometimes be mistaken for ageism, for example couples tend to hang with couples, couples with kids hang with couples with kids.  Whilst this is not always true, there is something in it.  One potential employer asked me because you have a child will you be able to truly commit to this job. I just left the interview, and I don’t have a child!

Being Older in work

Now as an older person occasionally I have been asked if I have too much responsibility or have the energy to really commit to a job i.e. stay late on a regualry basis.  The energy one is something I have seen both to me and others (if you know me you know I have more energy then the average 16 year old).  In fact it has increased the older I get (hangovers however last longer then they should)! Medical science is also improving the quality of our lives, which is good because most of us will not be able to afford to actually retire. One employer asked me because I was older would I be able to keep up with the younger employers?  I asked him what he actually meant, he said are you hungry enough to work long hours?  It felt like he liked to take advantage of people.  I have always worked long hours.  Six months ago I worked for two years seven days a week.. My age had nothing to do with it.

It’s assumed that if you’ve made it to a certain level, you must be over a certain age and have advanced credentials (Eg. A master’s degree). Assumption makes an arse out of me and you.

Startup and Techs

When I go to startup pitches I find the Angels (Investors) tend to favour young men. There is a combination of sexism and ageism going on here.  And there is a mythology that all successful startups are built by young people, which is not supported by any science but appears to be the “view”. This article digs into this.

Mark Zuckerberg apparently said that people under 30 are smarter.  Another article explored The Brutal Ageism of Tech. One practice of hiding jobs behind Recent Graduates is explored here.  There appears to be a view that people over 50 should not be in leadership jobs.

Rising above ageism

I want to be better than my past experience, I want to evolve not enforce a stupid prejudice. So here are my suggestions to myself:

Never ask someone their age

Do not judge someone by their age.  It is lazy, get to know them first. Attitude may be effected by your age but is not dictated by it. Just because you started with same (or opposite) political view as your parents does not mean you keep them.  Its experiences not age that will determine what they become.

Talk to all like an adult

Take the time to explain why, treat all like equals and invest in a person. Treat others as you wish to be treated.

Ideas should be valued regardless of age

A great idea can come from experience but also from lack of experience. Understanding the idea is more important than making assumptions of what I perceive it to be or who delivers it. Ideas are always fragile, so grow it see where it takes you before dismissing it.

Actual experiences is more important than age

Wisdom I feel comes from experience more the bad ones than the good ones. Own your experiences, they maybe apply to others. That said, experiences can also limit us, sometimes you need to prove there is more to explore.

Age does not relate to capability

There are now more ways to learn, than ever before.  And its not just knowledge, There is more shared wisdom in the world. Take this article on reaching 40 and what you realize. Just look at TED.COM or the number of self help books. Money does not always determine access to knowledge. And teaching has become better so we can all learn faster. In fact I would say that two things can show this how well read a person or how many “good” videos (ted.com) or video subscriptions a person follows e.g. RubyTapas. All of that said getting fit right is often more important than current capability.

Age does effect health but not energy or drive

That said, it can be severally muted with a good diet and exercise.  When I was younger I took my health for granted.  As I got older I appreciated my body more, learned more and in some ways I am fitter now than at any other time of my life.

What thoughts or experiences do you have?

the need to reflect on yourself

Mirror

I am a workaholic (I never feel I work hard enough), there used to be a few things that make me pause and force me to reflect such as illness, love, friends, mentors, etc. Sometimes these “interruptions” are random and infrequent and may not occur for several years.

Life has taught me to occasionally pause and consider who and where I am.

Every year now I review my life, I considering all aspects and what I need to change or not. At work they would call this a performance review.

You in the end, are the only person you have to live with throughout your life, you need to stay in touch and avoid too much drift. A little drift is good because it can allow you to reflect and consider new paths.

I use the following categories to help me breakdown what is important.

These are my personal ones that have change throughout my life, you may have different ones, over time you will find that they will evolve.

1. Love

Is there enough love my life in terms of relationships, friends and family? Are there people in my life that cost more then they give/gave? Am I giving enough to them? Do I Love myself? Does your “friend” spend more time talking about themselves then asking you how you are? Who helps you out when your are sick? Who calls you out on your stupidity? Of course these questions are reversible? e.g. are you a good friend to them?

2. Purpose

Am I working or playing towards something? Am I just floating? Am I happy with my level of progress?

3. Community

Am I giving back? Am I mentoring, teaching or helping others grow. Am I paying attention to politics and the communities needs?

4. Evolution

Am I still the same person or have I evolved? Am I growing and learning? Am I pushing the boundaries of my personality, my knowledge, and my skills. Is there enough challenge in my life?

5. Inspiration

Do I have muses? Do I have people? Books? Music? Arts? Games? Food? Is there something refreshing my soul? Do I have moments to explore or simply rest?

6. Health

Am I healthy? Do have the body that I want? Can it do the things I want? Do I eat as I should? Do I sleep as I should? Are you snappy with friends? Do you need time off?

7. Work

Do I enjoy it? Do I have a leader who inspires me? Does the organization value me? Am I able to use my core capabilities? Is the cost of working for them matched by the value I receive? Yes I give my work a performance review – are they what I need?

8. Finance

Do I have enough? Do I have plans for when things go wrong? Do I have saving goals/purposes.

9. My Drivers

Over time you will start to see patterns in your behaviours, things or people you prefer to be around.  It has helped me understand that I have certain drivers (some good and some not) for example I am incredibly curious, I want to know why, but do I spend too much time exploring/discovering and not acting?  There are things that I sometimes find difficult to manage e.g. being a workaholic do I make sure that I have enough rest and/or vacation, is my health good?; we are all better people to others when we are refreshed.

Making it real

Often I will draw a mind map for each (1-8) and then give it an overall score between 1 and 10. If it is lower then 5 I start to consider how to improve it, by adding things that could improve the score on my mind map on the edges.  I build an action plan for the next year e.g. If I do not have enough Love, should I meet new people, do I deepen the my relationships that are good for me, or do I remove people from my life.  After completing  all the mind maps I consider the bigger picture and the inter relationships between each mind map, e.g. could I kill two birds with one stone? Or is one so high and at the cost of others e.g. Work is at 9 but Love is at 2.

Then I will consider my drivers. Some of these drivers will clash with others, how are you managing that balance? I draw an illustration for each of my drivers and consider both the good and bad of each.

Then I again I will look at the connections between all (1-9).

This is the way I consider my life on an annual basis, you may have different things that matter, different drivers that push you. I urge you to discover who and where you are and how to make sure you are in control of your life, not too much control, but enough to be heading in the direction that you wish.

Leading your professional you

The reality for most people is you will have many jobs and careers.

My journey so far would appear to be all over the map. I started as apprentice potter, a newspaper delivery boy, a general dogsbody in a kitchen, a cook, a chef, a computer scientist, a student politician, a trainer, a charity campaigner, a political campaigner, a english teacher, a dive instructor, a politician, a cabinet member, a marketing VP, consultant, startup founder, a college professor, a tech support, and a developer.

Every job and career can teach you many things (if you are paying attention), changing either, will give you a faster track to understand the similarities and difference in different sectors and jobs. In the end by having different of jobs/careers you will see connections, innovations that others who are stuck in one role and career will rarely see..  For me I connect so many disparate things, see opportunities where others are blind and I am constantly  readdressing what others see as the “truth”, common sense or the obvious. All because they are coming from one angle or a limited few angles and I am not.

Hint when you have lost your keys stand on a chair it will allow you to see the room from a different angle that you are unfamiliar with and you will pay more attention because it is new.. I am suggesting the same thing about your career..

A job and career should fit to your needs and desires at the time.. sometimes that will be simply to pay the rent, other times it should be explore another part of you.  Choose a pathway of jobs and careers that will make you happy and that will teach you the things you need and desire, to help you with the next step.. consider it a pathway or a tree with many opportunities..

Plan your professional life.

Tree of growth

So if you change your job career regularly what about loyalty to orgainsations and businesses, fair question:

  • Public companies are often more loyal to their shareholders and the organisations survival then you, yes even if you are the founder or CEO.
  • Private companies loyalties are determined by the power structure or family relationships or funders.
  • Governments are loyal to the last electorate vote, who often vote on the last bad thing the government did, whole programs and departments are wiped out as governments change.
  • Non-Profits immediate future are determined on the economic cycle

Ok a touch cynical I appreciate, but the reality is organisations are always changing even if a bit slowly. And so should you!

Here is a couple things that helped me and things I continue grow:

1. Importance of self awareness

The more context and angles you see yourself in, the more constructive feedback you get, the more you will truly understand yourself. As you experience different organisation cultures you will build an understanding in what you like and dislike.  You will need to book sometime for yourself to reflect, process and understand.

Most people are not truly aware of what their dream job is, they even think they do, just do not know until you have tried it.  Maybe you have be driven to this point because it was what was expected of you by your family or friends or teachers. Chill, I personally do not think you have to have a job or career for life, you are not a penguin you are a human you have choices.  Sometimes having choice is part of the problem..

In my experience, there is something more powerful then the right job, its working with an awesome team.  When this happens the role seems less important as long as you are contributing to the team. Being good in your role and being proactive in learning becomes natural.

Trying out a few personalities tests will also give you some slivers off your personality, remember most of this are very superficial and a snapshot in a time and a place.

2. Fear should become your friend

We all need become unafraid of changing both careers and jobs or at least manage the fear so it becomes your adrenaline, your extra boost, a source of strength, not weakness.

You can reduce fear by planning for the change, e.g. taking evening courses, internship, work seven days a week (5 in one job, 2 in the new role), get a mentor in the role you want to be in. Take a vacation and go to a conference that concentrates on that role, check out if these people are the ones you want to be surrounded by.

It is not easy to learn new skills for which you are being paid for.  You will often feel “stupid” and fustrated at yourself. Understand the basics of anger management, because your mistakes will make you angry at yourself more! Ask your partner(s), friend(s) or family(s) to keep an eye on you and help you adjust, reflect and process.

3. Choose your boss carefully

It does not matter how good you are, if your boss does not like you, the rest is irrelevent.  You must choose a boss who can be both your coach and mentor.  You are recruiting for you. You are looking for the best match for you.  Let them worry about if you are good match for them. Your interviews should be 50/50 in terms of questions, yes you asking 50%.

Questions to ask:

  1. How many of your staff have you coached and mentored?
  2. Describe to me your coaching style?
  3. Can you give me examples of your staff that have outgrown their roles?
  4. Have any of your staff ended up in senior positions to you?
  5. If I fail project how will you react to your colleagues and me?

4. Understand how to build a new network

You will not be here for ever, find out who the good people are. You have a strong advantage over those who stay in one job or company, your network will grow faster, this gives you more opportunities for new roles. Again match people on your personality, not power/influence. Look for the people you want to work with again. Also look for the people who are really good at, what you are not.

5. Understand how to learn and grow your skills fast

This is very important. Get to really know how you learn best and expand your learn capabilities. You should not, use one learning model to understand this, you use many models (they all see different things). It may require an investment on your part, in the end understanding this will determine in part your success in each job and career. Accept that your will occasionally make a mistake or even fail.

Here are some learning style models:

  • Honey & Mumford Learning Styles Questionnaire (Activist, Reflector, Theorist and Pragmatist)
  • David Kolb’s model (Accommodating, Converging, Diverging and Assimilating)
  • Neil Fleming’s VAK/VARK model (visual learners, auditory learners and kinesthetic learners)
  • Grasha-Reichmann Learning Style Scale  (avoidant, competitive, collaborative, dependent, independent and participative)

6. Grow both your leadership and followship abilities

Whilst we have media mythology that states that leaders are more important.

Leaders only exist if they have followers.

If an organisation expects you to serve as a slave for five years before you can have some leadership responsibilities move on, go work for a smaller growing organization, who offers opportunities.That said it is also important to occasionally work for larger organisations to understand how to work in one e.g. how bureaucratic systems work, how the culture of having several tiers of management, effects innovation and the impact policy decisions from on-high effect the person on the ground floor or customer facing.

In my career I have chosen to work in leadership and then not. It has accelerated my abilities in both. But it is not easy. It has taught me humility, patience, the ability to coach upwards and let others fail if need be. Sometimes you need to reinforce your roots, other times explore a branch. Growing upwards is not always the best choice.

7. Do not burn bridges

A lesson I learned from politics. You will fail, what people really respect is how you do it with humility and style and then come back and show people why you are good. You also never know who will be your allies in the future, occasionally you will have to forgive others and move on. Sometimes you will work out in hindsight it was you creating the problems.

8. You own your future

Plan your professional life. Work out where you think may want to be. Look at the skills, knowledge and experience you will need to acquire, to achieve each step. This plan should and will change as opportunities pop up. Reflect on each job, what did you like about it and what did you not. Reflect on your bosses, what was good and not, how will this improve both your leadership and followship abilities. How specifically are you going to grow, what books, courses, conferences will you attend? Which personality tests will you pay for.

Make a plan, but stay on your toes and change as you learn.

Last Thoughts

Do not let your manager or HR “talent manage” you. They care about their needs or the organizations needs not yours.  Of course listen to their advice, but check in with their motivation. Yes ask them!

Most talent management and skills databases systems are simply shit. They are limited by traditional concepts of the education you have received and the job titles you have had.  They are predicting your future by looking at your past. Idiots. Just imagine if we limited the human races future on the past, so why do we do it for every individual. Your past could be a reflection of your parents, the financial place you have come from, if you were teased at school, things that as an adult you can choose to move on from.

Even currently online resumes miss the point, how limited in expression and in understanding the professional needs of a human, even from an organisation perspective they are limited in use.

This simply waste of human potential, angers me so much, it is in part why I founded Professional You and why in time I will blow this shit into the past.

This has become my flame, the thing I will build all the skills I need towards, the types of people I will hunt for to help me with this mission. And if I fail it would be for a cause I believe in.

My path is clear, I understand the full grown tree that I need to grow, in myself. This clarity took many roles, many careers, many failures and success.

I hope this post helps you find some of your tree, or helps you on your journey. Please share your learnings, so I can learn from you 🙂

Becoming a leader of an organization

So recently someone I respect has being promoted to become a leader of an organization.  I want them to be successful, so I thought long and hard if I had some good advice that I could share. Was there a good book I could recommend? Or a video?

I own about 60 books on leadership excluding the MBA stuff.  There was one that I kept coming back to me, it was a book I first read when I had just being elected to office and became the cabinet member for Cornwall County Council (UK) as Community & Culture “Minister”. This role was a real step up for me in terms of budget (71 million) and staff (over 440 spread out over many locations), where there was often upto 4 leaders between me and the frontline staff.

Eric Brooke newly elected to the cabinet of Cornwall County Council 2005

Eric Brooke newly elected to the cabinet of Cornwall County Council 2005

The Best Place to Work by Ron Friedman

A good book for those who wish to improve their workplace. Provides a lot of evidence e.g. psychology studies and crafts them into a compelling narrative. The actions at the end of each chapter are a usefu summaryl.

A lot to learn here for all leaders and those who wish to be leaders. And maybe even for progressive trade unionists. And of course for people who would rather improve their workplace, rather than complain about it!

The Leadership Secrets of Colin Powell by Oren Harari

This book not only had a lot of wisdom in it, that we often take for granted and thus forget.  I think the best kind of leadership book is one you walk away from and think/feel I want to be led by this person.  And to make it even better I know now how I can ‘upgrade’ myself to replicate this over time.

“The day soldiers stop bringing you their problems is the day you have stopped leading them”

In the end the leaders behaviour will create a culture, so the book and video I recommended were as much about context (i.e. of this new leaders organisation, and its culture).

Another choice was the video by Simon Sinek, Start with the Why

This video ties into the need to inspire and effective leadership is about inspiration not overt control.

The book The Power of Why by Amanda Lang, had a number of factors I needed, it is written by a women who is also Canadian and the stories come from other industry sectors. Context is everything.

“Permission to dream is also permission to fail”

A book I found useful early in my career was The New Leaders by Daniel Goleman (he also wrote Emotional Intelligence).  It was this book that showed me on reflection, the different leadership styles you will apply e.g. command and control has its place, depending on the context.  It was also the book that helped to delegate with trust when moving into middle management.

Great leaders move us. They ignite our passion an inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal: Great leadership works through emotions..

There is a great TED video -> As work gets more complex, 6 rules to simplify by Yves Morieux

Suddenly it becomes in my interest to be transparent on my real weaknesses, my real forecast, because I know I will not be blamed if I fail, but if I fail to help or ask for help.

 

The last book is produced by CEO of the company with probably the best customer service on the planet. Delivering Happiness by Tony Hsieh journeys through time and a mans’ growth in understanding importance of leadership behaviours and their impact on the staff and thus the organisations’ culture.

Be Adventurous, Creative and Open-Minded

My last couple thoughts come from experience:

  • That leadership is as much about vulnerability, as it is about confidence – see Brené Browns TED Video
  • That followers choose who inspires and leads them rather then manages and controls them
  • That women leaders are often better coaches then males, but the often to do not “give” territory for their coachees to succeed in.
  • That “rebels” can often be bright people who are bored, give them something to do, they could become your greatest innovators

Finally leadership is a skill that you will never master, so expect to fail, maybe even plan for it, that said we often “love” rather than just respect the leaders more who have failed and have come back to succeed.

Your recruitment system maybe losing you paying customers and damaging your brand

Your brand is the COMPLETE experience, every interaction, anything that can change motivation and/or attitudes, with your company.  This can  include the consuming of your product and service, repair, suppliers and yes your recruitment process. The good modern brands are human and often concrete, you can trust them.

SYMPTOMS

You are only worth an automated response..

If a person spend hour’s, maybe days writing a letter of introduction, adapting their resume/CV, maybe even pulling a slideshow or video together for you. And than they receive a notification that you will not even bother contacting them, because you have so many applicants.  You know this type of letter:

“Hello Applicant,

Thank you for your interest in XXXX Company and for sending us your resume link and supporting information. We’re always looking for the best and brightest new candidates who are interested in joining our fast-growing team.

Please note, due to the vast number of enthusiastic applicants, we are only able to contact those we select for interviews.  We will however take the time to review your resume, cover letter and all related materials you’ve sent through, and will contact you if you are selected as a shortlisted candidate.

We frequently add new positions to the Careers Page so keep an eye out for more opportunities to work at XXXX company.

Sincerely,

Automated response”

I wonder who in an organisation is so naïve that they feel that this experience will encourage the ‘recruit’ into buying any of your products let alone a service. Many organizations don’t mash together their HR and marketing talent.  When the applicant started the process the applicant was a keen advocate, which you have turned into something else.

No closure for the applicant

The typical scenario is where the applicant is not even told when you have been thrown out of the process, or when the process is complete and they have not got an interview. The applicant then does not even get a chance for closure. The first they may hear is through a press release on your website or indeed nothing. That’s just plain mean and very common.

As an applicant we only care if you have the capability

Most employers will not look at a candidates’ application if they have not even taken the time to write a relevant cover letter that covers off the person spec.  So they expect you to spend time on them but they are not always willing to do the same. Aren’t good relationships formed on equality?

You are just a transaction..

It seems most Applicant Tracking Systems have being built from the aspect that you are just another process to deal with.  They do not see you as a human that or you should be treated with dignity or respect. In fact the more they ‘take over’ the process the less human you are treated. People are not simple nor are the ways you should interact with them.

We are often more protective of our friends than ourselves

The applicant may not be alone during this journey through your recruitment system, as they may share it with their friends e.g. can you check the letter please, especially if they are woman.  Friends don’t take it kindly if you reject, ignore or attack their friends. You haven’t just pissed off one person; congratulations you just gained two pissed off people for the price of one – who now thanks to online social media have the ability to share globally. They may not indeed talk about the job application process, they just may look at all your marketing as another ‘poke in the eye and respond negatively.

Motivation..

Your worse case scenario is that you have just given them the motivation (see this TED video) for the job applicant and their friends to dislike your products and services and look to your competitors.

Bottom line – the buying power of every rejected applicant is?

In the end this will affect you financially. The chances are that you will reject more applicants than you will take on board.  You will, probably still want them as a consumer? Who will pay a company that has just rejected them? or even taken the time to communicate, er, anything after the initial application.

Not just B2C

In the B2B sector relationships are even more important and in the end B2B purchases come down to a very human emotion e.g. Trust.

Evidence

StartWire, recently completed a survey of 2,000+ job seekers, asking how a company’s application process affected their view of the brand. This is what we heard:

  • 77% said they think less of companies that don’t respond to job applicants,
  • 72% would be deterred from recommending or speaking positively online of your company
  • 58% said they’d even think twice about buying your products or services if they don’t ever hear from you after they submit their application.

CAUSE

Outsourcing to save money

I wonder who missed the lessons from out sourcing call-centres to another country where the understanding of both culture and language was insufficient to handle the customer care in an appropriate manner. Now its automated on a computer (and they are really known for their customer care!), you are not even worth a human response.

Good ‘customer service’

If your customer service system treats your customers as just a transaction you deserve to go out of business.  Humans want to be treated with respect and dignity.  Even politicians know this hence why some of the most sophisticated marketing happening on the planet is happening in election campaigns.  But some of the best sustained examples I have seen in customer service are from Zappos (http://www.zappos.com/) or Freshbooks (http://www.freshbooks.com/)  They essentially treat you with respect and appreciate your time is as valuable as theirs.

Who is accountable for this?

Maybe the CEO for not paying attention or CFO for cost cutting, or the HR leader being squeezed or even the CMO for not considering the brand impact.  In the end HR needs people to ensure a good experience.

The days of unaccountable recruitment and HR process are coming to an end if you are consumer-facing provider.

ON-COMING TRENDS

On-line accountability

On-line systems are rating well everything. For example http://www.ratemyemployer.ca/ it’s only a matter of time when people start rating recruitment systems and HR.  We already have individual rating systems for people such as http://blog.ratemyprofessors.com/

It will not get easier to find talent, just more competitive

The economist wrote two pieces about how hard it is in get the right talent:

The Search for Talent – http://www.economist.com/node/8000879

The battle for brainpower – http://www.economist.com/node/7961894

Another article of interest – Canadian tech CEOs see shortage in talent. – http://www.pwc.com/ca/en/emerging-company/connecting-vision-to-reality/ceo-report-emerging-companies.jhtml

In these circumstances, is it wise to give job applicants a good experience? They may return and have grown since they last applied, if you gave feedback last time, they may have responded to it and exceed your expectations on the next attempt.

Gen Y

Now add Generation Y behaviour to this and you have an interesting power cake just around the corner.

WINDING UP

Is your recruitment system losing you customers and damaging your brand? How many job applicants did you reject last year?  How much social influence did they each have?

Corporate/Organisation culture

It seems to me that corporate culture is on a journey from repression to expression from viewing human beings as number, resources, sales figures to, surprise, human beings. It can be seen in the HR titles e.g. VP Personnel -> VP Human resource -> VP People.  I think the organisations that have the lead HR person reporting into finance or corporate or operations are worse off.  There is one person, that a lead HR person should report into i.e. CEO.  In terms of political power HR are generally one of the weakest on a board (if they are even on it), I think in part because so many of their process orientated capabilities are being outsourced, maybe because people are too complex or too emotional compared to finances/sales/operations. Or maybe its because in some organizations leaders are taking on the role of HR for their teams (about time).

Reward, if possible give feedback and say thank you

The job applicant, was a person who wanted to help your organization grow, for a moment in time were probably your most passionate advocate.  Yet they are often treated like robots, resources or costs.  How would you like to be treated?  If someone has invested more time in your company than the average, why not say thank you.  Tell them what they are missing in terms of capability or fit and prove you mean it. I think the best companies employ on ‘fit’ before capability.  Who is to say that this person maybe a future employee? Consider it another form of relationship marketing.

Leadership accountability – Don’t pass the buck!

If a candidate gets through a number of stages, it should not be HR having to give the bad news, the leader should do what they are paid for and give the bad or good news. I believe leadership is taking on the responsibility of your decisions both the easy and tough ones.

Suggestions

  1. Tell the applicant when they have been removed from the process.
  2. Give some useful feedback; the chances are that you have spent some time human processing anyways; at least give the biggest single reason why they were knocked out.  You may find that there are a lot of standard reasons e.g. you do not have enough relevant experience or the average interview applicant will have 5 years more experience.
  3. Say thank you in some meaningful way.
  4. For those who you think culturally match, consider other posts or put on a watch list.  But be careful no one believes “we will file it and if something comes up we will contact you.”
  5. The deeper the experience (number of interviews) the more likely rejection will be felt.  But also they are more likely to be match for your organization and thus the more likely they may be a future employee.
  6. For all candidates that have being interviewed by the manager, should be given the news by the manager.

FINAL THOUGHT

You are nothing without your people.  The ones you have now and the ones you have yet to work with.

Why do I teach?

Its not the money, no I don’t get free courses or any discount on other courses.  Here are 15 reasons why I teach:

It turns skill into knowledge

I have always found the act of refining and teaching what you think you know, turns it into something more refined, more useful even.  It can make you think very deeply on a topic and for me; it makes me question the foundations of what I think I know.  It encourages me to seek alternative answers, sometimes before I have formed a question.  It allows me to reflect on some of the decisions I made in the ‘field’ and explore other options of a possible future from that decision point.  Whilst you can copy someone’s skill you cannot copy his or her knowledge, as I believe knowledge comes from a journey, which you have to travel and reflect upon.

 “Knowledge is the inoculation of information” Anon

I learn & and grow as much as my students

Helping others learn, if you listen to the students questions, can challenge your own thoughts and feelings on a matter.  The ‘tired’ teacher just forces the student to learn what the ‘agenda’ tells them, whilst an ‘awake’ teacher will explore with the student the path of understanding and together they can grow. Occasionally I will meet a student who does not receive my materials or teaching in the way that works for us, this keeps my thinking and rethinking of different styles, materials, activities I need to use to involve and engage the students mind.

Staying ahead and preparing for the future

To teach keeps me up-to-date with my domain expertise and it pushes me to understand the likely trends for that domain. I than have to translate that into my lessons and it explain to my students and prepare them for it. Of course at the same time I am preparing myself for the future.

Hubris does not take over

Some teachers think they know it all, not only is this naive in terms of knowledge but also in terms of communication/engagement. They are idiots. I need to remind myself that I am not an idiot! 😉

I test my assumptions

Working with people from different generations and history is really useful as your assumptions are constantly challenged not every Gen Y acts like a Gen Y or every baby boomer like baby boomer.  We often get surround by ‘shortcut labels’ or brands and start to believe that every women thinks’ shopping is fun or every teenage boy only thinks about sex. As you teach you get to see the next upcoming generation, how they think/feel, learn and make sense of the world.  On the counter side you get to see the older generations re-training themselves.

Prevention is better than cure

Effective education can prevent many problems in our lives, communities and society. Unfortunately we as a human race spend more time fixing problems after they have occurred, rather than preventing them with education.  If you are not part of the solution you are part of the problem.

It helps me understand humans to a greater level

I am thirsty for works on memory, learning, processing, communication, interaction and risk.  All of this curiosity helps me explore, test and understand. Hopefully over time it improves my lessons and the students retention and ability to use the knowledge.

I believe in meritocracy

I am strong believer that our society has too much cronyism and nepotism and this needs to be balanced with meritocracy. Note I said balanced not replaced.  There are days when I would suggest that meritocracy should be then dominant force, but not completely replace.

I like partnership

For me I have a contract with each of my students.  They do their part and I will do mine.  Sometimes life intervenes and does not allow the student to put the work in.  I don’t have that choice.

I like accountability

In the end you get to see how successful you are as a teacher by the students work.  When did you teach well and when you communicated a concept that was unrefined or too fluffy. For me this holds me accountable.

The global need to share

Like most human beings I have the need for acknowledgement, to belong and be part of something.  Teaching satisfies part of that need.

It reminds me to be patient, understanding and compassionate

The most effective teacher will take their time and not hurry a student.  They will allow ideas and thoughts to grow in the student and I greenhouse them until they are ready to be challenged.  I don’t believe the Socratic method is always helpful, especially in early stages of knowledge development; it can force people down a path of believing in what they can defend.  It can be very aggressive which not all humans appreciate. Nature often reminds us that to allow something to grow, you have to wait. Don’t get me wrong, there comes a time for testing where the Socratic method is very helpful.

It improves my ability to explain and communicate

For every lesson I have to think of a number of ways to explain the same concept, so that students with different learning styles can understand the concept well and grow beyond it. Very helpful in business.

It improves my leadership & mentoring

My simply philosophy for my employed teams, is to help them out grow you and the organisation, so they move on.  I don’t expect anything to be forever.  If you want to keep people in your life you have to work at it and try not to take each other for granted.  Even so I think those people who work or play together for long periods have found a way to evolve and grow together. I have and do coach/ mentor a number of business leaders and politicians, I will cover this in another blog.

Teaching is not just in the classroom.

Mentor, Coach, friend, lover, colleague, leader, follower, we are all teachers.

“Those that cannot do, teach” Anon

Whilst I don’t agree with this statement, for many of reasons above.  For me teaching is part of my life not the whole of it, hence why I prefer to do it part-time.